FitCompression Knee Brace

If you have any questions, please contact us at our email address:

We usually respond within 48 hours!

Email: contacto@diversishopp.com

The Store is committed to the transparency, privacy and security of its customers' data throughout the entire process of interaction with our website. So that you can better understand what information we collect and how we use, store or delete it, we set out our Privacy Policy below.

Customer registration data is not transferred to third parties, except when necessary for the delivery process, billing or participation in promotions requested by customers. Your personal data is essential so that the order arrives safely at your home, according to the stipulated delivery time.

For what purposes do we use clients' personal data?

To deliver the purchased products or services;
To keep you informed about the status of your order;
To coordinate with partners the delivery or provision of services;
To make exchanges;
To send communications about the services and provide a better experience to the Customer, making the Store even more relevant in their daily lives.

Client rights

The General Data Protection Law (LGPD) grants the Client the right to request from the store, at any time, upon formal request, information regarding the data processed.

For the Privacy Policy to be well understood, it is essential to clarify some important concepts:

Customer: any natural person who purchases products or services in physical stores, website and application;
Personal data: any information relating to a person that identifies that person or that, used in combination with other processed information, identifies an individual. Likewise, any information through which it is possible to identify a person or contact them.
Processing of personal data - The collection, production, reception, classification, use, access, reproduction, transmission, distribution, processing, archiving, storage, elimination, evaluation or control of information, communication, transfer, dissemination is considered processing of personal data. or extract data from individuals.
Data owner – any natural person whose personal data is processed by the teinda;
Purpose: what we want to achieve with the processing of personal data.
Necessity: Processing of personal data should be limited to the minimum necessary for the intended purpose. That is, it must be relevant, proportionate and not excessive.
Consent – ​​clear and objective authorization granted by the owner for the processing of their personal data for a previously stipulated purpose. After giving consent, you can revoke it at any time. The revocation does not cancel the treatment carried out previously.

1- Who does this privacy policy apply to?
It applies to all La Tienda customers, including the website, application and physical stores, who in some way have personal data processed by us.

2- What type of personal information do we collect and use?
The Store collects and stores the information you provide us in several ways: when you provide your document to issue the invoice; exchange some product; purchase one of the services or products offered by the store; create an account and provide data in "My account"; place an order on our website; participate in the monthly draw; when you interact with Customer Service; when you participate in surveys or marketing promotions, etc.

Among the data that may be requested are: full name, email, document, date of birth, gender, address, telephone numbers and credit card number.

Information automatically collected by the Store: We collect and store certain information whenever the Customer interacts with us. For example, we use cookies and obtain information when your browser accesses our website; when you click on advertisements, partner emails and other content provided by us on other websites.

Information collected by mobile device:

When you access our website through your device, we may receive data about your location and your mobile device. We may use this information to provide you with personalized content, such as ads, search results, and more. Most mobile devices allow Customer to disable location services.

Information collected from other sources:

Public sources (e.g. demographic data);
Credit agencies or organizations (for example, credit reports/checks);
Data providers (for example, demographic data related to online and interest-based ads).

3-Why do we request your personal data?

The data is necessary to:

Deliver the purchased products or the contracted service;
optimize your interaction with us;
Ensure the security of the website, its application and the data it processes;
Inform the Client about the offers and make our services known;
Comply with legal obligations;
Administrative and management purposes.

Providing the data allows:

-Deliver the purchased products or services;
-Carry out the process of changing or returning products, within the period -Established by the CDC (Consumer Defense Code);
-Send order status updates and service communications;
-Coordinate with partners the delivery or availability of services;
-Provide services adapted to the Client's needs;
-Improve customers' shopping experience in the Store;
- Carry out market analysis and research;
-Keep the Client informed about the products and services we offer;
-Run targeted online advertising;
-Prevent, detect and investigate activities that are inconsistent with our Code of Conduct or that are prohibited or illegal;

-Improve our website, products and services.

The Store uses legal bases, which may vary depending on the purpose of collection, to process customers' personal data. The conservation period may vary depending on the legal basis applicable to each situation and the purpose.

3.1 Marketing services

Marketing services are offered through free communications about offers, services and products directed to the Client, related to their profile on the website and the purchases made. This service covers emails, SMS and WhatsApp. It is worth mentioning that the Client can cancel the service at any time by accessing “My Account”.

4- Who do we share your data with?
The information collected will only be shared when necessary:
(i) for the adequate provision of the services that are the object of its activities with collaborating companies;

(ii) protection in case of conflict;

(iii) by judicial decision or request of a competent authority; (iv) with companies that provide technological and operational infrastructure, such as payment intermediary companies and information storage service providers.

5- International data transfer
As the Internet is a global environment, certain services offered by the Store may require the transfer of your data to other countries.
In these cases, the data is processed in accordance with the LGPD (General Data Protection Law) and other protection legislation. We take security measures in accordance with our policies and adopt standard clauses in contracts with suppliers and service providers.

By browsing our website, app, shopping in our physical stores and/or communicating with us, you agree to the processing of your information, including international data transfer, when necessary. We take steps to ensure that any information collected is handled securely, in accordance with data protection standards and in accordance with this Privacy Policy.

6-How long do we store personal information?
We store Customer information in accordance with the statute of limitations of Brazilian law.


7-What are the rights of the interested party?
From the beginning of the validity of the LGPD, the owner of the personal data will have the right to obtain from Tienda, at any time, upon formal request, information regarding their data.

The store will have 15 days to respond to the owners' requests. Requests will be analyzed in accordance with the provisions of current legislation and, for legal reasons, some requests may not be attended to.

Interested parties, according to the text of the LGPD, can exercise their rights through:

I – confirmation of the existence of the treatment;

II – access to data;

III - correction of incomplete, inaccurate or outdated data;

IV - anonymization, blocking or deletion of unnecessary, excessive or data processed in violation of the provisions of this Law;

V - data portability to another provider of services or products, upon express request, in accordance with the regulation of the national authority, observing commercial and industrial secrets;

VI – deletion of personal data processed with the consent of the owner;

VII - information about the public and private entities with which the controller shared the data;

VIII - information about the possibility of not giving consent and about the consequences of refusal;

IX - revocation of consent.

8- How to exercise your rights?
You can exercise your rights by logging in to unsubscribe from notifications. Additionally, you can contact us via email
To change your preferences regarding notifications (including marketing communications) at any time, you can access "My Account". If you do not wish to receive marketing communications from us, you can also unsubscribe by clicking the link sent along with the marketing email.

9- Can children buy in the Store?
The Store sells products for children, but they must be purchased by adults. If you are under 18 years of age, you must make the purchase with a parent or guardian.


10- Cookies and similar technologies
Cookies are small data files that are placed on your computer or other devices (such as 'smartphones' or 'tablets') while you browse the website.

We use cookies, pixels and other technologies (collectively, "cookies") to recognize your browser or device, learn more about your interests, provide you with essential features and services, and also to:

Track your preferences to send you only ads that interest you. You can set your preferences through your account;
Track items stored in your shopping cart;
Conducting research and diagnostics to improve content, products and services; Prevent fraudulent activities; Improve security.
If you block or reject our cookies, you will not be able to add items to your shopping cart, proceed to checkout, or use our products and services that require login.

Click 'Help' in your browser settings to find out how to stop accepting cookies and receive a notification when you receive new ones; to see when they expire and to deactivate them.

11- How can you keep your personal information secure?
The Store uses the best security protocols to preserve the privacy of Customer data, but also recommends individual protection measures.
To maintain the security and protection of your personal data provided during registration or purchases, under no circumstances should you share your username and password with third parties. Additionally, when accessing your account through "My Account," especially on public computers, make sure you have logged out of your account to prevent unauthorized persons from accessing and using the information without your knowledge.

We do not request personal data by phone, WhatsApp, SMS or email. Under no circumstances will they be provided, as this could be an attempt at improper use.

12- Other important information on data protection
If changes are made to our Privacy Policy, you will receive an email.


13- How can I contact the Store's data protection officer?
The data protection delegate is the person in charge chosen by Tienda to act as a communication channel between the person responsible for the treatment, the interested parties and the National Data Protection Authority (ANPD), when this is formalized. Any questions can be sent to email

14- Legislation and forum
This policy will be governed, interpreted and executed in accordance with the Laws of the Federative Republic of Brazil, especially Law No. document.


Do you still have doubts? We are here to help you, enjoy and talk to us! 24/7 service: we usually respond within a few hours

Email: contacto@diversishopp.com

PERSONAL DATA SECURITY

Our website has the main security systems to protect all your data:

Encryption (SSL) - Shielded site certificate;
Protection against information theft and card cloning;
Through them, we can guarantee that all your personal data is safe.

BANK SECURITY

The security of your banking details is guaranteed by the encryption technology of our payment platform, which keeps the customer's banking information absolutely secret.